Mikhile Tracey

Mikhile Tracey is the Founder & CEO of ShiftPilot AI. He leads the product direction and architecture of the platform: how dealership workflows are modelled, where AI is allowed to assist, and where a person must stay in the loop.

His working position is simple — a dealership does not need more disconnected tools. It needs one operating layer where the work, the record of the work, and the review of the work all live in the same place.

ShiftPilot AI connects the workflows a store already runs — lead follow-up and automotive CRM, Customer 360, tasks, inventory, deal desk and finance readiness, documents and e-sign, service inspections, communications, manager controls, and reporting.

Every capability area is listed on the solutions hub. Capabilities that depend on an outside provider are labelled as such on the page itself.

Most dealership software fragments a single deal across a CRM, a desking tool, a document tool, and a set of spreadsheets. The operating-layer philosophy behind ShiftPilot AI is that the store should work from one record, with one audit trail, and managers should be able to see the state of the business without asking someone to assemble it.

Read more about the company on the about page.

• Dealership workflows that reflect how a store actually sells and services.
• Human-reviewed AI — drafting, summarizing, prioritizing, and surfacing opportunities, with customer-facing and sensitive actions approved by a person.
• CRM, desking and finance readiness, documents and e-sign, and service operations.
• Multi-rooftop visibility with rooftop data isolation and group roll-up reporting for dealership operations.

How the AI layer works, and where approval is required, is described on the dealership AI page.